GREY IMPORTS NOTICE
THIS NOTICE IS TO PROTECT THE RIGHTS OF CONSUMERS FROM
UNLAWFUL TRADE PRACTICES AND / OR PURCHASING FAKE PRODUCTS
ONLY DEALERS DISPLAYING OUR OFFICIAL DEALER SIGNS OR WHO ARE LISTED ON OUR WEB SITE AS DEALERS MAY OFFICIALLY SELL, SUPPORT AND SERVICE OUR BRANDS IN SOUTHERN AFRICA.
IF YOU ARE IN DOUBT ABOUT A DEALER PLEASE CONTACT US AT
012 751 4130
IT HAS COME TO OUR ATTENTION THAT A SMALL QUANTITY OF PINARELLO, RUDY PROJECT & SIDI BRANDED PRODUCTS HAVE BEEN GREY IMPORTED INTO SOUTH AFRICA AND PINARELLO, RUDY PROJECT & SIDI LOGOS AND BRAND NAMES WHICH ARE COPYRIGHTED TO THEIR REGISTERED AGENTS ARE BEING USED WITHOUT CONSENT. THIS ACTION MIS-REPRESENTS THE BRAND AND IT’S RIGHTS UNDER INTERNATIONAL LAW.
PLEASE NOTE THAT ALL LEGALLY IMPORTED ASG SPORT SOLUTIONS BRANDS
HAVE SERIAL NUMBERS ON THE BOXES AS WELL AS THE BRANDS!
PLEASE NOTE THAT THE SERIAL NUMBERS HAVE BEEN DELIBERATELY REMOVED FROM THE BOXES OR ACTUAL PRODUCTS OF GREY IMPORTED GOODS. OBVIOUSLY THIS ACTION IS DESIGNED TO HIDE THE SOURCE OF THESE PRODUCTS AS THERE ARE CURRENTLY MAJOR LAWSUITS UNDERWAY TO ENFORCE BRAND COPYRIGHT BY LOCAL AND INTERNATIONAL COPYRIGHT HOLDERS AGAINST GREY IMPORTERS IN SOUTHERN AFRICA!
ASG SPORT SOLUTIONS (PTY) LTD RESERVES THE RIGHT TO INSTIGATE CRIMINAL INVESTIGATIONS IN CASES WHERE SERIAL NUMBERS HAVE BEEN DELIBERATELY REMOVED FROM OUR BRANDED PRODUCTS AS SERIAL NUMBERS ARE USED TO FIGHT CRIME IN SOUTHERN AFRICA.
ASG SPORT SOLUTIONS (PTY) LTD WILL NOT BE OBLIGED TO SERVICE OR SUPPLY SPARE PARTS FOR ANY GREY IMPORTED BRANDS.
PLEASE NOTE: THAT GREY IMPORTED PRODUCTS DO NOT CARRY FACTORY GUARANTEES OR FACTORY SUPPORT OF ANY KIND.
PARALLEL IMPORTS ARE GREY IMPORTS WHEN THEY ARE NOT SANCTIONED
BY THE COMPANIES THAT HOLD BRAND COPYRIGHT.
What are grey Imports?
Goods that are parallel imported without the legal sanction of the manufacturer or their distributor who also holds copyright on the Brand. These units are then sold cheaper by companies whose only claim to fame is that they will beat any price. Beware of companies that base all their marketing only on price. They only want your money and by illegally importing branded products on which they have no rights to sell or service – you are left high and dry when problems do occur. Please note that such dealers also use famous branded products to get you into their stores so that they can sell CHEAP no-name-house-brands that they import – which by the way, they make huge profits on!
IF I buy on the Internet from an unregistered dealer is it “GREY”?
YES IT IS! Products imported by a WEB company are not supplied by ASG Sport Solutions and have absolutely no service support or access to spare parts in South Africa. All goods parallel imported must be clearly defined according to South African law (Please read the text at the bottom of this documents outlining your rights.
Can parallel imports be legit?
YES – but only in extreme cases where manufacturers have chosen more than one distributor in an economic area for the same brand This is not the case in South Africa for ASG SPORT SOLUTIONS Branded Products.
Where do grey goods come from?
Unknown – Grey imports are not purchased from the legal manufacturer or their representatives due to legally signed distribution agreements with each country.
Grey goods are generally supplied by dubious business people who obtain goods from unknown sources and far from cutting down middlemen it actually increases the number of people in the supply chain. The possibility of these goods having been obtained illegally by misappropriation cannot be discounted. Also most imported grey products are discontinued items that are already obsolete by the time they are offered for sale in Southern Africa.
Irresponsible Companies that sell grey imported products often go bankrupt as the service and goods returned costs eventually destroy their profitability, leaving frustrated and angry consumers as well as shareholders of these companies high and dry without any legal recourse.
Can ASG Sport Solutions brands be legally parallel imported.
ASG Sport Solutions signed international distribution agreements with their distributors relating to imports, sales, service and guarantees for each economic area. ASG Sport Solutions is the sole distributor for Pinarello, Rudy Project, Sidi, San Marco, Most, Scicon & Ftech in Southern Africa and Africa in most instances.
Are Parallel/Grey imported goods guaranteed.
ASG Sport Solutions empowers their distributors by agreement to give a manufacturers guarantee on products imported by the distributor for each area.
Are there international manufacturers Guarantees for ASG Sport Solutions brands?
Only ASG Sport Solutions products that have been purchased in South Africa through our appointed dealer network carry a manufacturer’s guarantee. Even units purchased in another country by an individual are not guaranteed in South Africa but are still serviceable at a price on presentation of an original sales slip.
Can a grey importer offer a legal manufacturers guarantee.
Without official access to the service and spares departments of our brand companies a manufacturers guarantee is impossible. Businesses purporting to give such a guarantee are in breach of the copyright act and are misrepresenting the brand. The guarantee that a grey importer offers is also meaningless without access to our service channels as most components are designed for and are unique to our products these are also protected by international copyright law.
Please note that the product design, the brand LOGO and the entire product including all its parts that carry the brand LOGO of the manufactured product is copyrighted.
How do I know if the product you bought has a guarantee?
If you cannot find your dealer listed on www.asgsport.co.za/dealerlocator Phone, mail, fax or email us the Model and serial number of your product using the numbers listed at the bottom of this document.
The South African Government has enacted the law described below which clearly states that a person who grey/parallel imports a product must clearly advertise the fact it is not sanctioned by the brand holder and has no official guarantee.
The following article describes this law!
Local “grey” importers who sell branded goods which they have imported – Must clearly indicate that the products are not covered by a manufacturer’s service, warranty or support this include the support of the local distributor.
The department of trade and industry has declared it an unfair business practice for retailers not to tell consumers that they’re not authorised by the manufacturer to sell these goods. A notice declaring this business practice unlawful was published in the Government Gazette.
Retailers of grey imports must now include a prescribed warning, in all their advertising, websites and brochures, saying:
“The authorised South African distributor of this product is under no obligation to honour the manufacturers’ guarantees/warranties or to provide after-sales service for self (“grey”) imported branded products.”
This effectively means everything grey imported has to be clearly marked as such! Failure to comply will lead to civil prosecution for infringement of the act.
Official importers who have signed trade agreements with factories to brand products in South Africa and are responsible for service of officially imported products.
IF YOU HAVE BEEN DUPED INTO BUYING A GREY PRODUCT WITHOUT BEING PROPERLY INFORMED THAT IT IS NOT IMPORTED FROM AN OFFICIAL SUPPLIER THEN IT IS YOUR RIGHT TO DEMAND ALL YOUR MONEY BACK.
ASG Sport Solutions (Pty) Ltd
TEL: 012 751 4130
FAX: 012 807 3684